Refund policy
14 days, no questions
If Pro is not for you, you get a full refund within 14 days of any payment: the first one and every renewal. You do not need to give a reason.
How to ask
Cancel Pro in the app (Profile > Manage subscription), then email support@pulsefrag.com from the address you paid with, or reply to your receipt from Paddle. The refund goes back to the payment method you used, usually within 5–10 working days depending on your bank.
Who refunds
Pro is sold by Paddle.com, our merchant of record, so Paddle issues the refund and the matching credit note, including the VAT.
After 14 days
You can cancel any time; Pro then stays on until the end of the period you paid for and is not charged again. If a technical problem on our side kept you from using Pro, write to us and we will make it right.
Your legal rights
This policy adds to, and does not limit, the rights you have as a consumer under the law of your country, including the EU right of withdrawal.